Please click here to see our full terms and conditions but bear the following in mind when you make your booking:
In the event that your are unable to attend a training service and wish to cancel, the following refund policy will apply:
a) cancellation within 28 days of the event – no refund.
b) cancellation at over 28 days but less than 42 days of the event – full refund less non-refundable deposit (£100 for single training day and £500 for two day camps).
c) cancellation at over 42 days from the event – refund of all monies paid.
d) all transactions paid or refunded by credit card will attract a surcharge by deduction from sums above.
Cancellation due to illness, theft of bike or injury may be considered for refund in full if not paid by credit card, whereby a claim may be made against the credit card company for late termination. In all cases proof (doctors’ certificate or police reference number) of the reason for cancellation must be made to the satisfaction of CSS before consideration of a fair and reasonable refund.
Please be advised that our schools do take place if it is raining and it's a great opportunity to advance your wet weather riding skills. Wet weather is not an acceptable reason for cancellation or postponement of booking, neither is late-notice work related issues.
In the event of an undetermined transfer of training, i.e. monies on deposit against future training, the date of future training must be within 12 months of cancellation of original training. Failure to book within 12 months will cause the option for training to lapse, with consequential loss of deposit. No refunds will be given.