ESCAPADE SILVERSTONE
Escapade Silverstone is not just a place, it's a passion. Born from a love of motorsport, we are a next-generation lifestyle experience, dedicated to celebrating the iconic heritage of Silverstone and the thrill of British and international racing. With modern trackside short-term accommodation and a performance-led clubhouse to enjoy up-close viewing of top-level racing, dining, and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the Silverstone racetrack, based in Northamptonshire.
JOB PURPOSE
The Escapade Public Area Cleaners are responsible for maintaining the cleanliness and appearance of all public areas within out establishment. This role is crucial in creating a positive first impression and enhancing the overall experience of our guests. The Public Area Cleaners entrusts with the responsibility of upholding the brand's standards to ensure the best guest experience. This entails fulfilling customer requirements, fostering employee contentment and maintaining positive relationships within the team.
KEY RESPONSIBILITIES
To create and implement a best-in-class and award-winning guest experience through:
- Cleaning and Maintenance: Perform routine cleaning duties in public areas, including lobbies, corridors, restrooms, elevators, and other high-traffic zones. Report any maintenance issues, such as burned out light bulbs or broken fixtures, to the appropriate department for timely solutions.
- Maintaining High Standards: Keeping all public areas in immaculate condition and safe such as carpets, hard floor surfaces. Dust and wipe surfaces, including furniture, fixatures and decorative items to maintain a tidy appearance. Empty and replace bins ensuring proper disposal and recycling practices are followed. Clean and sanitize public restrooms, including sinks, toilets, mirrors and other fixtures.
- Guest Assistance: Provide friendly and responsive service to guests, addressing any specific requests or concerns promptly and professionally. Provide courteous assistance to guests, customers and employees, responding to inquiries and requests professionally.
- Lost and Found: Collect and report any lost items to the Lost and Found department.
- Safety and Compliance: Adhere to safety protocols, including the proper handling of cleaning chemicals and equipment, and follow company policies and guidelines.
- Team Collaboration: Work closely with other housekeeping staff to ensure efficient turnover of rooms and maintain cleanliness in public areas.
- Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone
The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
PERFORMANCE RESPONSIBILITIES
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure.
Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community, and aim for a positive impact on both our natural environment and the people we serve. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody our brand values and guests know they’re in safe hands.
Performance will be checked against the following:
- Detailed objectives will be set through the Personal Development Review (PDR) process
KEY RELATIONSHIPS
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Experience in a 4-star or 5-star hotel or any other lifestyle/ distinctive brand is desirable but not required.
- A strong, yet positive guest service style
- Organized and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement
- Full clean UK driving licence is desirable
