Terms and Conditions
Please note that these terms and conditions are standard for all Silverstone Drive Experiences (“the Experience”) which include Driving Thrills, Driving Experiences and Tour Silverstone excluding Paul Swift Ultimate Stunt Driving Experience.
The purchase, use and enjoyment by you or the recipient of an Experience with Silverstone Circuits Limited (“SCL”) is subject to these Terms and Conditions (the “Terms and Conditions”) which can also be obtained by contacting SCL at [email protected] or by writing (enclosing a pre-paid self-addressed envelope) to: Silverstone Circuits Limited, Silverstone Circuit, Northamptonshire, NN12 8TN. Please note that by purchasing an Experience you confirm (on your own behalf and on behalf of any other person who may use the Experience) that the Terms and Conditions have been read and accepted in their entirety and that any failure to fully comply at all relevant times with the Terms and Conditions may result in your removal from Silverstone Circuit (“the Venue”), irrespective of whether you have completed your Experience or otherwise. In such circumstances SCL shall have no obligation to rebook the Experience or make any refund outside of 14 days, from date of voucher purchase.
SCL is committed to ensuring that all its customers enjoy Experiences of the highest quality, which are safe, exciting and value for money. Whether a novice driver or experienced professional, we want you to feel welcome and to enjoy expert tuition from licensed instructors in some of the best vehicles and pleasant surroundings. We know how much our customers look forward to their Experiences and our terms of business have been carefully written to ensure that there are no misunderstandings which could detract from your enjoyment. Please take the time to read them. If you would like more information please contact us at [email protected].
SCL reserves the right to make changes to your Experience, or to the vehicles used, or to the circuit used (including, without limit, relevant dates and times).
Once you or the participant have booked a date for the Experience, SCL will make all of the necessary arrangements for you. Including, where appropriate, reserving your car, instructor or guide and circuit time. If you then choose to cancel the date and/or time booked for your Experience due to any reason other than those covered by the Cancellation Indemnity provided with eligible vouchers (see details below), you will be deemed to have committed a material breach of these Terms and Conditions not capable of remedy. In such circumstances, SCL reserves the right to retain all monies paid by you for the Experience(s). Should you require further information regarding your Experience please contact us in advance of your booked date at [email protected].
SCL asks that you arrive early on the scheduled date of your Experience and register for your Experience at least 25 minutes before the scheduled start time. SCL cannot permit anyone to participate in a Driving Experience without attending the preceding drivers’ briefing, so it is essential that you arrive on time.
By registering for your Experience, you warrant to SCL that you have not consumed any alcohol or drugs prior to your Experience which may affect your ability to participate in the Experience.
Notwithstanding, SCL reserves the right to refuse participation in an Experience to any person(s) suspected of being under the influence of alcohol and/or drugs. Where an Experience requires a crash helmet (provided by SCL) to be worn, this requirement is mandatory and accordingly there are no exceptions.
To comply with safety regulations standards, it is a condition of admission to the Venue that no animals (other than assistance dogs) are allowed anywhere within the Venue. Assistance dogs are only admitted with prior notification to SCL. Please contact SCL on 0844 3728 251 during office hours to arrange this.
You confirm that you have read and fully understand the age, height, weight and licence requirements applicable to the relevant Experience, they are available here, you are taking and warrant to SCL that you comply with such requirements. If you have any questions or believe that you may not comply with the above requirements, please contact the SCL Contact Centre Team at [email protected] to discuss what alternative arrangements (if any) are available.
In exceptional circumstances when the Instructor deems that any driver in an Experience is unable to: (a) accept instruction, (b) adhere to safety rules, (c) remain in full control of their vehicle, or (d) makes contact with another vehicle, (e) is involved in an accident, (f) behaves in an inappropriate or unacceptable manner, the session may be curtailed immediately at the discretion of the Duty Manager and/or the Instructor. The driver in question may request to purchase a new Experience but it is at SCL’s discretion as to whether or not to accept the booking as the safety of all participants is of paramount importance.
CHANGES OF PLAN
If the nominated participant for any Experience is unable to attend and you wish to send a replacement participant to take the reserved Experience, we can accept substitutes up to the time of registration on the designated date and time, provided we have written authorisation from either the purchaser or the original participant of the relevant Experience and the nominated substitute complies with all other necessary criteria as set out in these Terms and Conditions.
To comply with Government COVID-19 guidance, we ask that you do not book a date for the Experience if your area is subject to local lockdown measures that restrict you from travelling to Silverstone on the planned date of your and/or the participants Experience. Following the booking being made, if local lockdown restrictions come into place for the area within which the participant resides that prevent travel to Silverstone for the Experience, we ask that you contact us at [email protected] in advance or call our Drive Reception on 01327 320421 no later than 08.00am on the day of your Experience. You will need to advise us of the restrictions in your area and provide an address that corresponds to the affected area of local lockdown. If the address is not the same as the details which SCL hold for you on your Silverstone Account, our customer service team will require a copy of a recent official document providing your name at said address. Once the participant’s address and local lockdown restrictions have been verified, the participant will be able to rebook their Experience within six months of the original cancelled date. Where notification of an inability to attend the Experience is not received within the time frame and/or which meets the guidance set out in these terms, the Experience booked will be forfeited.
DRIVING LICENCES (NOT APPLICABLE FOR TOUR SILVERSTONE)
All drivers, unless otherwise stated, must hold a full and current UK (or equivalent) manual driving licence as at the date they are scheduled to take part in any Experience. Drivers must produce their driving licence (both the photo card and a recently printed copy of the summary page of the licence from www.gov.uk/view-driving-licence) when signing on for their Experience.
An SCL Drive Experience Voucher is a great way of treating someone special to the experience of a lifetime. With a Dated Voucher you select the date and time of the Experience which cannot then be changed. With Open Vouchers you can either select a date at the time of purchase or leave it open for the lucky participant to choose. Vouchers clearly state the period for which they are valid from the date of purchase and must be used within the period stated on the Voucher. Due to high demand, we recommend that, to avoid disappointment, the Experience date should be booked as soon as possible from the date of purchase of a Voucher to ensure a date is available.
Full payment must be made at the time of purchase of the Drive Voucher. If you decide to pay by cheque, we shall not dispatch the Voucher to you until such time as your cheque has cleared and we are in receipt of full payment. A £3.00 handling fee will apply to all purchases.
SCL reserves the right to levy an administration fee for any changes to a booking.
DESCRIPTION OF EXPERIENCES
Where the duration of an Experience is mentioned on our website, by SCL’s Contact Centre Team or their agents, this is an approximate time given as a guide only. Unless specifically stated otherwise, you will normally take your Experience with other participants such that instruction may be shared with other pupils and there may also be some waiting time involved. Please note that any photography used in connection with Experiences is for illustrative purposes only.
ACKNOWLEDGEMENT OF RISK AND INDEMNITY
The very nature of Experiences means that some personal risk may be involved in taking part in our Experiences and you are deemed to acknowledge and accept such risk on your own behalf and on behalf of any person who participates in the Experience when ordering the relevant Experience. SCL will require the driver/participant to complete a disclaimer before participation in any Experience. A parent or guardian will be asked to complete if the participant is aged 16 years or less. SCL will not be liable for any loss of any kind, injury or damage, howsoever caused, to you or your property (“Loss”) except where and only to the extent that any such Loss is caused by the negligence of SCL, its employees or authorised agents. Without prejudice to the foregoing, SCL excludes to the maximum extent permitted by law any liability for such Loss. Any liability on the part of SCL shall be limited to the face value of the relevant Experience. SCL reserves all rights in relation to any damage which is caused or contributed to by you to any third party or property, and you agree to fully indemnify SCL and its parent and subsidiary companies and their respective officers or employees from and against all and any claims which arise, as a consequence of your reckless and/or negligent conduct whether during any Experience or otherwise.
Please note that some medical conditions preclude certain participants from taking part and that by signing the required Experience disclaimer participants certify they are medically fit to undertake and participate in the Experience. For further details please contact the SCL Contact Centre Team at [email protected].
Participants with pre-existing medical conditions such as disability, injury, heart condition should notify SCL at least 4 weeks in advance if special arrangements will be needed.
FORCE MAJEURE AND THE WEATHER
All Experiences are offered subject to availability of dates, vehicles, facilities and any act, event, omission or accident beyond the reasonable control of SCL including without limitation pandemic, epidemic, outbreak, disease, quarantine, public order disturbance, flood, storm, adverse weather condition, natural event, fire, strike, lock-out or other industrial dispute even if not beyond the reasonable control of SCL, nuclear accident, act of God, war, terrorist activity, riot, civil commotion, malicious damage, act of government, compliance with any change to law, statutory guidance, non-statutory guidance, rule, regulation and/or direction, accident, breakdown of plant or machinery, non-performance by suppliers or subcontractors (other than by companies in the same group as SCL) and interruption or failure of utility or service. If SCL is unable to run your Experience due to extreme adverse weather conditions or other events beyond SCL’s control you will be able to re-book your Experience for a later date/time. Please call 01327 320 468 for up to date weather conditions at the Venue. You must contact us at [email protected] within 14 days of your cancelled date in order to rebook your Experience. The Experience must be booked and taken within 3 months of the original cancelled date (apart from under exceptional circumstances).
The below are summaries of cover. Any fraud, misstatement or concealment in relation to these schemes shall render the relevant insurance or indemnity null and void and all claims forfeited:
PERSONAL ACCIDENT INSURANCE AND CANCELLATION INDEMNITY
SCL maintains third party and public liability insurance cover for all its operations involved in Experiences. All Experiences purchased include Personal Accident insurance. Cancellation Indemnity can be included at an additional cost (full details of which are set out below).
PERSONAL ACCIDENT INSURANCE
We pride ourselves on our impeccable safety standards but motorsport activities can be dangerous and accidents can happen. You acknowledge and accept the risk by your participation in an Experience.
A Personal Accident Policy is in force for the benefit of those participating in an Experience with a benefit for accidental death and permanent total disability of £50,000. The full terms of benefits as set down in the policy schedule, along with the terms and conditions of cover, can be obtained by contacting the SCL Contact Centre Team at [email protected] or in writing. This policy is entirely underwritten by Zurich Insurance Group.
You can purchase for £10 a variation to these Terms and Conditions and receive the benefit of Cancellation Indemnity as per the summary of cover below. This can be purchased at any time prior to redeeming your Voucher and booking your time and date.
Summary of cover
An Experience will be reimbursed if the Customer (as defined below) should cancel a booked Experience as a direct consequence of one or more of the circumstances set out below. Reimbursement will take the form of a dated voucher (other than in relation to death or long term incapacity) for an Experience of an equivalent value. Additional charges may apply.
- The Customer is unable to attend due to Government guidance/restrictions.
- The Customer sustaining bodily injury or serious illness.
- Cancellation, curtailment or major rescheduling of scheduled public transport services.
- Mechanical breakdown of motor vehicle or road traffic accident involving the vehicle on their journey to the booked Experience in which the Customer is travelling.
- The death, bodily injury or Serious Illness of the Customer’s relative.
- The Customer becoming pregnant.
- Compulsory quarantine, subpoena or hijacking (or any similar terrorist threat or act) involving the Customer or any person with whom the Customer is travelling.
- The Customer’s presence being required by the Police following burglary (or any similar act of crime) at the Customer’s home or business.
- Fire, storm or flood damage to the Customer’s home in the UK.
- The Customer being called-up to serve with armed forces reserves or by conscription.
- The Customer being called-up for jury service.
- Unredeemed Gift Vouchers are not covered by the scheme and you may make only one claim under the scheme (apart from under exceptional circumstances). The Indemnity cover is not transferable.
Cancellation Indemnities are not available for the Silverstone Challenge.
‘Customer’ shall mean the individual for whom the Experience is booked. ‘Serious Illness’ shall be an illness that a doctor would confirm as sufficient to affect the Customer’s participation in the Experience. We reserve the right to request additional information/doctor’s records. This information must be received by SCL within seven days of the Customer’s booked date. Customers will be asked to provide a written explanation of reason for cancellation with any appropriate supporting documents where relevant, which must be received within seven days. Settlement of a claim is subject at all times to Customers providing such explanations and supporting documentation as may reasonably be requested by us.
Any complaints arising from participation or otherwise in connection with any Experience must be received in writing by SCL within 14 days of the Experience being taken. To the maximum extent permitted by law, SCL will not consider any complaints received after that period.
CHANGES TO EXPERIENCES
SCL reserves the right to make changes to the advertised prices for Experiences however such changes will not affect any Experience where it has already been booked and paid for.
Your statutory rights are not affected by these Terms and Conditions.
SCL is recognised and licenced by the governing body of UK Motorsport – Motorsport UK. All our vehicles are operated and maintained by Drive Silverstone (a trading name of SCL), with regular checks by independent and appropriately qualified engineers. The Venue, with its fully equipped medical centre staffed by qualified paramedics, carries full public liability and third party insurance. We have an experienced team of Motorsport UK licenced Race (ARDS) instructors.
SILVERSTONE MUSEUM 50% TICKET DISCOUNT OFFERFrom Friday 01 September 2023 onwards, with any purchase or direct booking of a Silverstone Driving Experience (Excluding any experience purchased or booked through a third party agency) the booked driver will be entitled to a 50% discounted entry to the Silverstone Interactive Museum for the Driver and up to 4 Guests (Adult ticket usually £25, £12.50 with discount, Child ticket (5-15) usually £15, £7.50 with discount, children 5 and under free admittance).
Discount is valid for one time use and must be redeemed within 3 months of your booked Driving Experience. Booking is not required but we recommend checking Museum opening dates and times prior to planning your visit.
Your email confirmation of Drive Experience booking and valid ID must be presented on arrival to permit entry. Discount is none transferrable and is strictly not to be offered for resale. There is no cash alternative and discount can not be used in conjunction with any other offer. Visitors must comply with general Silverstone Museum terms and conditions.
FREE SILVERSTONE MUSEUM TICKETS – OFFERED WITH VOUCHER PURCHASES FROM 14/11/22-31/08/23 From Monday 14 November 2022 - 31/08/2023, any direct purchase of a Drive Silverstone Voucher included two free, one-time entry, Silverstone Interactive Museum adult tickets. Your tickets will have been delivered in email format within 48 hours of your voucher purchase, to the email address related to the purchasing account.
Tickets are valid for one time use within 15 months of the purchase date of your voucher. Tickets permit free entry for two adults and must be used within the same transaction. Booking is not required but we recommend checking Museum opening dates and times prior to planning your visit.
This offer ended on the 31/08/23, but those entitled to two Free Silverstone Museum tickets in line with the above conditions will remain valid. From the 01/09/23 a 50% offer on Silverstone Museum Tickets is active for Direct Silverstone Drive Experience bookers, the terms of which can be seen above, the 50% discount offer cannot be used in conjunction with the two free ticket offer. A booker may choose to use the 50% Discount over the two free ticket offer, in order to do this please contact our team who will be able to void the two free vouchers and apply the 50% discount to your account, provided these tickets have not yet been redeemed.
Your email ticket must be presented on arrival at the Museum to permit entry. Tickets are not transferable to other events and are strictly not to be offered for resale. Tickets shall not be sold or offered for sale for any form of fee or reward or used in promotions. Tickets must only be used for personal or private use. Tickets must not be used by any person for advertising, promotional or commercial purposes including without limitation, prizes, competitions, contests or sweepstakes. If this ticket is resold or transferred for profit or for commercial benefit or gain (including as part of a promotion or prize) or as part of any hospitality package or similar arrangement by anyone it will become void and the holder may be refused entry to or ejected from the Venue.
There is no cash equivalent or alternative tickets. Tickets are non-transferable and non-exchangeable. Visitors must comply with general Silverstone Interactive Museum terms and conditions.
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