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FAQs FOR 25-26 APRIL AND BLACK FRIDAY OFFER  

PLEASE NOTE: Emails have been sent to all April 2020 and Black Friday ticket holders only. Which will give full details of your options.

Can I transfer my 2020 ticket(s) to 2021?
Unfortunately we are unable to transfer your April or Black Friday ticket(s) to 2021. If you made your purchase as part of the Black Friday Promotion, or purchased ticket(s) for the April round you will receive a full refund on your purchase.

Can I get a refund on my April or Black Friday ticket?
If you purchased your ticket(s) as part of the Black Friday Promotion or for the planned April round you will receive a full refund on your purchase. If you currently hold ticket(s) for the September round our team is working hard with the race organisers to decide whether this meeting can run with fans. As soon as a decision is made we will be in touch to advise of your ticket options.

Do I need to apply for a refund?
If you purchased your ticket(s) as part of the Black Friday Promotion or purchased ticket(s) for the planned April round you will automatically receive a refund and do not need to take any action to confirm this.

What is the value of my refund?
You can rest assured that you will receive a full refund to mirror the value paid to SCL at the time of booking and as verified on your email confirmation.

How long will it take to get my refund?
We aim to complete all straightforward refunds within three months of request as we are currently processing large numbers of transactions. If there is an issue with your card, we will contact you and ask for bank transfer details as an alternative method. Please bear with us during this time.

I have ticket(s) for the September 2020 round what are my options?
Our team is working hard with race organisers to consider all the options for the running of this race, as soon as a decision has been made we will contact all ticket holders with their options. Thank you for your patience at this time.

Will the September 2020 race take place with fans?
Our team is working hard alongside the race organiser and following the latest Government guidance to make this decision. Thank you for your patience at this time.

My card has expired / is no longer held since making my booking, what should I do?
Don’t worry, our system will flag if the card has expired/cancelled and our team will be in touch to help with the refund transaction.

I have received my ticket(s) for 2020, do I need to return them?
You do not need to worry about returning your April tickets.

I have been given a discount code, where can I use this?
Unfortunately this discount code expired on 31 July 2020.

When are 2021 tickets going on sale?
We hope to release tickets for the British Touring Car Championship 2021 later this year. Stay tuned to the Silverstone website and check you’re signed up to our newsletters to receive all the latest announcements.

 I can’t see the answer to my particular question, what should I do?
Please don’t worry, please contact a member of the team on enquiries@silverstone.co.uk who will be back in touch to investigate your request.

I have tickets purchased for the September 2020 BTCC race, what should I do?
You will be receiving an email which outlines your ticket options. Please refer to the September FAQs page for information.

PLEASE NOTE: We will be sending an email to all the ticket holders which will give full details of your options.  We ask for your patience as we put this process in place.

Frequently Asked Questions

  • COVID-19

    The Coronavirus pandemic is evolving daily. The Government has also advised everyone to avoid gatherings and crowded places. Further official advice around avoiding unnecessary social contact is now particularly important for the over-70s, people with underlying health conditions and pregnant women.

  • Is my Silverstone Tour still going ahead?

    Following the Government’s Coronavirus latest advice Silverstone has taken the decision to postpone Silverstone Tours in 2020 As you’ll appreciate, with the fluidity of the Coronavirus pandemic, we’re not able to let you know future dates at the moment. Please don’t worry, we’re working around the clock and will give you plenty of time to reschedule your Tour Experience. We will be in touch directly as soon as we can.

  • I have a car / bike track day booked, is it still on?

    If we have to postpone any of our track days we’ll email you, and as soon as they are rescheduled will be back in touch.

  • Is The Silverstone Experience open?

    The Silverstone Experience museum is open and taking bookings.

    Please refer to the museum website for tickets and to read about the safety measures in place for your visit.

    The Silverstone Experience

  • What happens if any events I have booked are cancelled by Silverstone?

    We are continuing to review plans for future events in the calendar. We hope to go ahead as planned, but with this ever changing situation we’re monitoring and adapting daily. Where possible events will be postponed and rescheduled to a later date if they are unable to go ahead on the published date. Please make sure you check back on our website for all the latest updates.

  • Is it safe to visit Silverstone?

    The health and safety of visitors and team at Silverstone is our number one priority. Silverstone is adhering to the advice of Government, World Health Organisation and Public Health England with a daily review. We have implemented precautionary measures in line with this advice and will adapt these if advice changes.

    For more information visit our Coronavirus Guidance page.

  • How do I get in contact with Silverstone directly?

    Please email enquiries@silverstone.co.uk with any urgent queries.

Please bear with us, the website is currently undergoing maintenance but we expect to be back online shortly. Thank you for your patience.