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2020 British Grand Prix MotoGP FAQ’s

PLEASE NOTE: The deadline for requesting a refund was 31 August. Please check your email which will give full details on how you request either a refund or transfer. 

Can I transfer my 2020 ticket(s) to 2021?
Of course, we can’t wait to welcome you to Silverstone in 2021. All emails have now been sent to all ticket holders which will give you all the details you need on how to request your transfer.

Can I get a refund on my order?
Whilst we’ll be sad not to see you at the British Grand Prix MotoGP 2021 of course we can arrange a refund for your order. Emails have now been sent to all ticket holders which will give you all the details you need on how to request a refund or transfer. Please note, the last date to request a refund was 31 August.

What is the value of my refund?
You can rest assured that you will receive a full refund to mirror the value paid to SCL at the time of booking and as verified on your email confirmation.

How long will it take to get my refund?
We aim to complete all straightforward refunds within three months of request. Thank you for your patience while we put this process in place.

My card has expired / is no longer held since making my booking, what should I do?
Don’t worry, if you have selected to refund your ticket(s) our system will flag if the card has expired/cancelled and our team will be in touch over the next few weeks to help with the refund transaction. 

I paid by bank transfer or cash, how can I arrange a refund?

If you paid by bank transfer or cash please contact a member of the team on 2020eventsc19@silverstone.co.uk and we’ll be back in touch to arrange this for you. Please note the deadline to request a refund was 31 August.

I wish to amend/add to my order – is this possible?
Of course our team are happy to help. We ask that you contact us in the autumn when we hope to launch general sales for 2021. We can then check whether items are available following all refunds and transfers and process updates to your bookings.

I brought my ticket during the Black Friday offer, what happens to my ticket?
If you purchased a MotoGP ticket during the 2019 Black Friday promotion and you transfer your MotoGP ticket to 2021, you will the keep your BSB ticket.

I will not be able to attend the 2021 event, can I transfer to 2022?
Unfortunately we are unable to offer transfers to 2022 and beyond.

I wish to keep my ticket(s), but can I get an upgrade for 2021?

Thank you for making the decision to transfer your ticket(s) to 2021, to make any amends or upgrades to your ticket(s) please contact a member of the team who will be back in touch.

I have received my ticket(s) for 2020, do I need to return them?
If you have received your ticket(s) for 2020 you do not need to worry about returning them, if you choose to transfer you will be issued with a new ticket for 2021.

I didn’t buy directly from Silverstone, can I get a refund?
You should still be entitled to refund, you will need to contact the supplier of your ticket.

What if I booked camping with my ticket(s)?
If you booked camping with your ticket(s) and choose to transfer your booking to the British Grand Prix MotoGP 2021 then your camping booking will be transferred also. If you choose to refund your ticket(s) the price paid for camping will be included in your refund.

I bought child ticket(s) and my child will be an adult in 2021 – if I transfer to next year, what should I do?
We look forward to welcoming you in 2021. Please follow the links in your next email to request to transfer your current booking. We will transfer your child ticket(s) to ensure these are valid for 2021.

I have been given a discount code, where can I use this?
Unfortunately this discount code expired on 31 July 2020.

What if I won my ticket(s) as part of a competition with Silverstone?
Your ticket(s) will automatically be transferred to the British Grand Prix MotoGP 2021.

When are 2021 tickets going on sale?
Tickets for the British Grand Prix MotoGP 2021 are now on sale. Click to buy tickets.

I can’t see the answer to my particular question, what should I do?
Please don’t worry, please contact a member of the team who will be back in touch to investigate your request.

PLEASE NOTE: We have now emailed all 2020 MotoGP ticket holders which will give full details on how you request either a refund or transfer. Please note the deadline for requesting a refund was 31 August.

Frequently Asked Questions

  • COVID-19

    The Coronavirus pandemic is evolving daily. The Government has also advised everyone to avoid gatherings and crowded places. Further official advice around avoiding unnecessary social contact is now particularly important for the over-70s, people with underlying health conditions and pregnant women.

  • Is my Silverstone Tour still going ahead?

    Following the Government’s Coronavirus latest advice Silverstone has taken the decision to postpone Silverstone Tours in 2020 As you’ll appreciate, with the fluidity of the Coronavirus pandemic, we’re not able to let you know future dates at the moment. Please don’t worry, we’re working around the clock and will give you plenty of time to reschedule your Tour Experience. We will be in touch directly as soon as we can.

  • I have a car / bike track day booked, is it still on?

    If we have to postpone any of our track days we’ll email you, and as soon as they are rescheduled will be back in touch.

  • Is The Silverstone Experience open?

    The Silverstone Experience museum is open and taking bookings.

    Please refer to the museum website for tickets and to read about the safety measures in place for your visit.

    The Silverstone Experience

  • What happens if any events I have booked are cancelled by Silverstone?

    We are continuing to review plans for future events in the calendar. We hope to go ahead as planned, but with this ever changing situation we’re monitoring and adapting daily. Where possible events will be postponed and rescheduled to a later date if they are unable to go ahead on the published date. Please make sure you check back on our website for all the latest updates.

  • Is it safe to visit Silverstone?

    The health and safety of visitors and team at Silverstone is our number one priority. Silverstone is adhering to the advice of Government, World Health Organisation and Public Health England with a daily review. We have implemented precautionary measures in line with this advice and will adapt these if advice changes.

    For more information visit our Coronavirus Guidance page.

  • How do I get in contact with Silverstone directly?

    Please email enquiries@silverstone.co.uk with any urgent queries.

Please bear with us, the website is currently undergoing maintenance but we expect to be back online shortly. Thank you for your patience.