2020 British Grand Prix MotoGP FAQ’s
PLEASE NOTE: The deadline for requesting a refund was 31 August. Please check your email which will give full details on how you request either a refund or transfer.
Can I transfer my 2020 ticket(s) to 2021?
Of course, we can’t wait to welcome you to Silverstone in 2021. All emails have now been sent to all ticket holders which will give you all the details you need on how to request your transfer.
Can I get a refund on my order?
Whilst we’ll be sad not to see you at the British Grand Prix MotoGP 2021 of course we can arrange a refund for your order. Emails have now been sent to all ticket holders which will give you all the details you need on how to request a refund or transfer. Please note, the last date to request a refund was 31 August.
What is the value of my refund?
You can rest assured that you will receive a full refund to mirror the value paid to SCL at the time of booking and as verified on your email confirmation.
How long will it take to get my refund?
We aim to complete all straightforward refunds within three months of request. Thank you for your patience while we put this process in place.
My card has expired / is no longer held since making my booking, what should I do?
Don’t worry, if you have selected to refund your ticket(s) our system will flag if the card has expired/cancelled and our team will be in touch over the next few weeks to help with the refund transaction.
I paid by bank transfer or cash, how can I arrange a refund?
If you paid by bank transfer or cash please contact a member of the team on firstname.lastname@example.org and we’ll be back in touch to arrange this for you. Please note the deadline to request a refund was 31 August.
I wish to amend/add to my order – is this possible?
Of course our team are happy to help. We ask that you contact us in the autumn when we hope to launch general sales for 2021. We can then check whether items are available following all refunds and transfers and process updates to your bookings.
I brought my ticket during the Black Friday offer, what happens to my ticket?
If you purchased a MotoGP ticket during the 2019 Black Friday promotion and you transfer your MotoGP ticket to 2021, you will the keep your BSB ticket.
I will not be able to attend the 2021 event, can I transfer to 2022?
Unfortunately we are unable to offer transfers to 2022 and beyond.
I wish to keep my ticket(s), but can I get an upgrade for 2021?
Thank you for making the decision to transfer your ticket(s) to 2021, to make any amends or upgrades to your ticket(s) please contact a member of the team who will be back in touch.
I have received my ticket(s) for 2020, do I need to return them?
If you have received your ticket(s) for 2020 you do not need to worry about returning them, if you choose to transfer you will be issued with a new ticket for 2021.
I didn’t buy directly from Silverstone, can I get a refund?
You should still be entitled to refund, you will need to contact the supplier of your ticket.
What if I booked camping with my ticket(s)?
If you booked camping with your ticket(s) and choose to transfer your booking to the British Grand Prix MotoGP 2021 then your camping booking will be transferred also. If you choose to refund your ticket(s) the price paid for camping will be included in your refund.
I bought child ticket(s) and my child will be an adult in 2021 – if I transfer to next year, what should I do?
We look forward to welcoming you in 2021. Please follow the links in your next email to request to transfer your current booking. We will transfer your child ticket(s) to ensure these are valid for 2021.
I have been given a discount code, where can I use this?
Unfortunately this discount code expired on 31 July 2020.
What if I won my ticket(s) as part of a competition with Silverstone?
Your ticket(s) will automatically be transferred to the British Grand Prix MotoGP 2021.
When are 2021 tickets going on sale?
Tickets for the British Grand Prix MotoGP 2021 are now on sale. Click to buy tickets.
I can’t see the answer to my particular question, what should I do?
Please don’t worry, please contact a member of the team who will be back in touch to investigate your request.
PLEASE NOTE: We have now emailed all 2020 MotoGP ticket holders which will give full details on how you request either a refund or transfer. Please note the deadline for requesting a refund was 31 August.