ESCAPADE SILVERSTONE
Born from a love of all thing’s motorsport, Escapade Silverstone started out with a simple but bold idea: to design the ultimate experience for motorsport enthusiasts, a community that shares a collective lust for performance, speed, and great machines. With modern trackside accommodation and a performance-led clubhouse to enjoy close-up viewing of top-level racing, dining and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the iconic Silverstone racetrack.
JOB PURPOSE
The Escapade Welcome Host will be the first point of contact for our guests, responsible for creating a positive and lasting first impression. The Welcome Host will hold a friendly, welcoming demeanour will set the tone of guests stays. This will be to make our guests feel valued and comfortable at all times during their stay at Escapade, Silverstone.
KEY RESPONSIBILITIES
To create and implement a best-in-class and award-winning guest experience through:
- Guest Assistance: Welcome guests into Escapade with a warm and friendly greeting as they arrive at the establishment. Provide guests with the information about the establishment, its services, and answer any questions they may have. Escort guests to their tables, offering assistance with seating arrangements if required.
- Guest Relations: Recognise and acknowledge owners and repeat guests, providing a personalised welcome experience. Handle any special requests and accommodations such as arranging for certain events or celebrations or meeting specific dietary requirements.
- Check-In Support: Assist with the check-in process, ensuring a smooth and efficient experience for guests. When applicable, check in guest luggage with careful handling. Confirm and manage reservations, ensuring that guests are seated or accommodated promptly.
- Communication and Collaboration: Relay important information and guest requests to the restaurant staff, ensuring a seamless dining experience. Collect and document guest feedback and suggestions, forwarding them to the Restaurant Manager.
- Hygiene and Safety: Maintain awareness of safety and security protocols, reporting any concerns to the Restaurant Manager. Assist with managing guest flow during busy periods, ensuring a smooth and enjoyable dining experience for all.
- Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
PERFORMANCE RESPONSIBILITIES
We are driven by our vision, we live by our brand pillars, and we’re motivated to achieve industry leading and award-winning results.
Our vision - We will be famed as the most exciting, authentic, and intelligently created motorsport hospitality destination in the world.
Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands. Performance will be checked against the following:
Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community, and aim for a positive impact on both our natural environment and the people we serve. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody our brand values and guests know they’re in safe hands.
The Escapade Silverstone experience is conveyed by our team of Ultimate Hosts. You will be part of the team who shares common interests with our owners and guests, and we aren’t afraid to pursue our own passions. When guests stay with us, we want them to be able to focus on what they enjoy – and our hosts must ensure each guest’s stay is as effortless as possible.
Performance will be checked against the following:
- Detailed objectives will be set through the Personal Development Review (PDR) process
KEY RELATIONSHIPS
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Experience in a 4-star or 5-star hotel or any other lifestyle/ distinctive brand is desirable but not required
- A strong, yet positive guest service style
- Organized and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement
- Full clean UK driving licence is desirable
