ESCAPADE SILVERSTONE
Born from a love of all thing’s motorsport, Escapade Silverstone started out with a simple but bold idea: to design the ultimate experience for motorsport enthusiasts, a community that shares a collective lust for performance, speed, and great machines. With modern trackside accommodation and a performance-led clubhouse to enjoy close-up viewing of top-level racing, dining and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the iconic Silverstone racetrack.
JOB PURPOSE
The Escapade Styling Coordinator is responsible for coordinating and liaising with stylists to ensure a clean, safe, comfortable environment for our guests. This role involves supporting the Styling Supervisor in ensuring the highest standards of guest satisfaction within the parameters of a luxury resort environment. The Styling Coordinator entrusts with the responsibility of upholding the brand's standards to ensure the best guest experience. This entails fulfilling customer requirements, fostering employee contentment and maintaining positive relationships within the team.
KEY RESPONSIBILITIES
To create and implement a best-in-class and award-winning guest experience and living through:
- Administration: liaise with Styling Supervisors and the entire hotel team to support on admin including stock take, checking consumables, ordering in anything needed to ensure housekeeping standards are high.
- Cleaning and Sanitizing: Perform cleaning duties such as dusting, sweeping, mopping, vacuuming, and disinfecting surfaces in assigned areas. Empty rubbish bins and transport waste to disposal areas.
- Linen and Laundry: Change bed linens, towels, and other linens as needed. Collect, sort, and launder linens and towels.
- Restocking: Ensure that guest/room supplies such as toiletries, towels, and amenities are adequately stocked.
- Room Setup: Assist in setting up guest rooms, meeting rooms, or other designated areas according to established standards.
- Report Maintenance Issues: Identify and report any maintenance or repair needs to the appropriate department or supervisor.
- Lost and Found: Collect and report any lost items to the Lost and Found department.
- Customer Service: Provide friendly and helpful service to guests/clients when necessary, addressing their requests and inquiries promptly and professionally.
- Adherence to Policies: Follow all safety and cleaning procedures, as well as company policies and guidelines.
- Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone
The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
PERFORMANCE RESPONSIBILITIES
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure
Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community, and aim for a positive impact on both our natural environment and the people we serve. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody our brand values and guests know they’re in safe hands.
Our Styling team convey the Escapade Silverstone experience. You will be part of a team that shares common interests with our owners and guests, and we aren’t afraid to pursue our passions. When guests stay with us, we want them to be able to focus on what they enjoy – and our styling team must ensure each guest’s stay is as effortless as possible.
KEY RELATIONSHIPS
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Experience in a 4-star or 5-star hotel or any other lifestyle/ distinctive brand is desirable but not required
- A strong, yet positive guest service style
- Organized and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language is desired. Additional languages are advantageous
- Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement
- Full clean UK driving licence is desirable
