ESCAPADE SILVERSTONE
Escapade Silverstone is not just a place, it's a passion. Born from a love of motorsport, we are a next-generation lifestyle experience, dedicated to celebrating the iconic heritage of Silverstone and the thrill of British and international racing. With modern trackside short-term accommodation and a performance-led clubhouse to enjoy up-close viewing of top-level racing, dining, and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the Silverstone racetrack.
JOB PURPOSE
The Escapade Styling Supervisors are responsible for owning, and oversee the day-to-day performance of the styling team. Supporting and assisting the Head of Styling to ensure the team is seamlessly run. Ensuring styling assistants are managing and liaising with the styling team appropriately. The Styling Supervisors entrusts with the responsibility of upholding the brand's standards to ensure the best guest experience and team performance. This entails fulfilling customer requirements, fostering employee contentment and maintaining positive relationships within the team, and working closely alongside the Head of Styling.
KEY RESPONSIBILITIES
To create and implement a best-in-class and award-winning guest experience through:
- Supervision: Oversee the day-to-day operations of the housekeeping department. Mentor, and lead a team of styling staff to ensure excellence in service delivery. Work alongside the Head of Styling to provide exceptional support to ensure seamless management. Support the styling assistants to ensure
- Quality Assurance: Ensure the cleanliness and maintenance of all guest rooms, public areas, and back-of-house spaces is up to standard. Conduct regular inspections to uphold the highest standards of cleanliness and presentation. Implement and enforce quality control measures to exceed guest expectations.
- Inventory and Supplies Management: Monitor and manage styling supplies and equipment inventory. Coordinate with the procurement department to ensure the availability of high-quality cleaning materials and amenities.
- Guest Satisfaction: Address guest concerns and requests promptly and professionally. Collaborate with other departments to enhance the overall guest experience. Implement and maintain the highest level of hygiene and cleanliness standards.
- Scheduling and Staffing: Develop and manage styling schedules to ensure adequate coverage. Collaborate with the HR department to recruit, train, and retain high-performing styling staff.
- Communication: Foster open communication within the styling team and with other hotel departments. Participate in regular meetings to discuss operational strategies and improvements.
- Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone
The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
PERFORMANCE RESPONSIBILITIES
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure
Our brand pillars – A modern architectural masterpiece, Escapade Silverstone provides incomparable views of up to nine of the circuit’s famous corners. We’re not just a place to stay, we’re the new lifestyle destination for everyone. Blending the thrill of world-class motorsport and the tranquillity of its British countryside setting with contemporary living and Best-of-British dining – we’re the definitive choice for racing enthusiasts, culinary connoisseurs, experience seekers, discerning families, and corporate pioneers looking for an immersive, high-end escape.
Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community, and aim for a positive impact on both our natural environment and the people we serve. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody our brand values and guests know they’re in safe hands.
Performance will be checked against the following:
- Detailed objectives will be set through the Personal Development Review (PDR) process
KEY RELATIONSHIPS
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
- Silverstone Senior Management Team
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Experience in a 4-star or 5-star hotel or any other lifestyle/ distinctive brand is desirable
- A strong, yet positive guest service style
- Organized and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Maintains impeccable personal grooming and hygiene standards while radiating an aura of elegance and refinement
- Full clean UK driving licence is desirable
