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Feedback Policy

Silverstone Circuits Ltd hope that you are pleased with any purchase you’ve made or services that they provide, however if there is something extra that you may need, please get in touch with us using our enquiries@silverstone.co.uk email address where our Customer Service team are on hand to assist.

If you are making a formal complaint then please email feedback@silverstone.co.uk where an investigation will open with the relevant department and a response sent to you.

If you contact us by telephone, the Silverstone Circuits Contact Centre will help determine the nature of your enquiry. We will take into account all the points you raise and seek to resolve the situation while you are on the line. If we are unable to resolve your enquiry immediately, we will ask you to send your feedback in writing. If you contact us by letter or by email, we will review your enquiry fully and ensure that it is investigated by the most suitable person within our organisation. We will normally get back to you by email.

If your enquiry is of an urgent nature, we will prioritise if possible and escalate to the appropriate person within our organisation. We appreciate that some enquiries may take longer than others to resolve, particularly if they involve input from a third party, vendors or organisers for example.

If you are at the venue then we may have a Duty Manager on site where they will endeavour to address if possible. If we are still not able to address fully, please contact us by emailing on one of the above email addresses.

Silverstone Circuits Ltd will do all we can to provide you with a suitable response to your enquiry within seven working days. It is through your valuable feedback that we are able to review and improve the overall services and amenities we provide to our guests if within our control and reasonably practicable.

Silverstone Circuits Ltd

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