ESCAPADE SILVERSTONE
Escapade Silverstone is not just a place, it's a passion. Born from a love of motorsport, we are a next-generation lifestyle experience, dedicated to celebrating the iconic heritage of Silverstone and the thrill of British and international racing. With modern trackside short-term accommodation and a performance-led clubhouse to enjoy up-close viewing of top-level racing, dining, and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the Silverstone racetrack, based in Northamptonshire.
JOB PURPOSE
The Escapade Waiter will be an integral part of our service team, delivering exceptional dining experiences to our guests. The primary responsibility is to provide courteous and efficient service, ensuring guests feel welcome, comfortable and satisfied with their stay at Escapade, Silverstone. Whether taking orders, serving meals, or addressing guest inquiries, your role is crucial in creating a positive and memorable dining atmosphere.
KEY RESPONSIBILITIES
To create and implement a best-in-class and award-winning guest and dining experience through:
- Guest Assistance: Greet and welcome guests with a friendly, engaging, and open demeanour. Provide menus, answer questions, and make personalised recommendations regarding food and beverage selections. Take and relay accurate food and beverage orders to the kitchen staff.
- Attention to detail: Verify the accuracy of orders before serving to ensure that they meet guests’ requirements. Pay close attention to food safety and allergen procedures to meet guest needs. Deliver orders promptly and attentively, striving for high guest satisfaction.
- Table Maintenance: Set up and prepare dining tables for the service of guests. Continuously monitor tables, clearing used dishes, and resetting them for incoming guests. Ensure the cleanliness and organization of the dining area.
- Knowledge of Menu and Specials: Stay informed about the restaurant's menu, daily specials, and beverage offerings. Describe menu items, ingredients, and preparation techniques to guests.
- Billing and Payment: Present bills, process payments, and handle cash and credit card transactions accurately. Assist guests with any billing inquiries or special requests.
- Teamwork: Collaborate with kitchen and bar staff to ensure seamless service. Communicate effectively and engage with colleagues to provide a smooth and efficient dining experience and promote positive culture.
- Compliance and Safety: Adhere to food safety and sanitation regulations. Follow established service, health, and safety procedures. Uphold company policies and standards for quality service.
- Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone
The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
PERFORMANCE RESPONSIBILITIES
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisur.
Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community, and aim for a positive impact on both our natural environment and the people we serve. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody our brand values and guests know they’re in safe hands.
Performance will be checked against the following:
- Detailed objectives will be set through the Personal Development Review (PDR) process
KEY RELATIONSHIPS
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Experience in a 4-star or 5-star hotel or any other lifestyle/ distinctive brand is desirable but not required.
- A strong, yet positive guest service style
- Organized and ability to work within the team or on their own » Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement
- Full clean UK driving licence is desirable
