General Competition and Prize Draw Terms and Conditions
3. The Prize
4. Winner Selection
5. Winner Contact (including time sensitive/critical prizes)
6. Manipulation of services
10. Contact Details and Further Information
The following terms and conditions apply to all competitions and prize draws promoted by the Promoter in any media including without limitation online and/or on mobile. Please see end of these terms and conditions for details of the Promoter.
These general terms and conditions apply in addition to any specific terms and conditions which may be mentioned in any promotion of or messages about that competition or prize draw on any platform (“interaction information”). Together these general terms and conditions and the interaction information shall be referred to as the “interaction terms and conditions”. To the extent that there is any inconsistency between these general terms and conditions and any interaction information, the interaction information will prevail.
The interaction terms and conditions may be amended at any time without prior notice. Any changes will be posted on the Silverstone website. It is your responsibility to ensure you review the current interaction terms and conditions before entering any competition or prize draw.
By taking part in the competition or prize draw, you accept and agree to the interaction terms and conditions. If you do not agree with any of the interaction terms and conditions then you should not take part in the competition or prize draw.
We recommend that you print and store or save a copy of these terms and conditions for future reference during the competition or prize draw.
General Competition and Prize Draw Terms & Conditions
The following general terms and conditions apply to all competitions and prize draws.
1.1. Entrants must meet the eligibility requirements as specified in the interaction terms and conditions.
1.2. Entrants must be residents of the United Kingdom and must be aged 18 years or over at the time of entry, unless specified otherwise.
1.3. Unless otherwise specified in the interaction information, entrants must enter using a valid geographical landline (beginning 01 or 02) or mobile telephone number (beginning 071-079). Please note that using non-geographic numbers (including without limitation numbers beginning 03, 05, 070, 08 or 09) is likely to be deemed an attempt to manipulate the competition/prize draw (in line with section C) and may result in such entries being invalid and/or forfeiture of any prize.
1.4. Employees and members of their immediate families (including any live-in partner) of the Promoter, companies within the Silverstone group of companies and/or those associated with the operation or promotion of the competition or prize draw, including without limitation the provider of the prize, are ineligible to enter. Any such entries are invalid.
1.5. The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. Failure to provide such evidence in a timely manner may result in forfeiture of the prize.
2.1. The opening date and closing date and time for entries are as indicated in the interaction information. Any entries received before the competition or prize draw opens or after the closing date and time will not be counted but may still be charged.
2.2. For competition entry, entrants must answer the question or complete the task specified and submit the information as indicated in the interaction information. For prize draw entry, entrants must submit the information as indicated in the interaction information.
2.3. Entrants may be required to provide their full name, full contact telephone number (including area code if providing a landline number) or other method of contact (if applicable), email address and/or any other information as specified at the time of entering the promotion. This information cannot be amended once an entrant has entered the promotion.
2.4. Each entrant will be charged the cost of entry (if any) as indicated in the interaction information. If charges apply, entrants must have the permission of the bill payer before entering the promotion. Any cost of entry and/or entry delivery costs includes taxes.
2.5. Entry to the promotion must be by the applicable method(s) as indicated in the interaction information which may include any (but not necessarily all) of the following:
2.5.1. SMS entry: SMS entrants should send an SMS to the shortcode as indicated in the interaction information. The charge per SMS will be the cost indicated in the interaction information plus any applicable standard network charges. The total cost will be dependent on the entrant’s network. Charges will be deducted from the entrant’s available credit if they are a pre-pay customer or appear on their monthly statement if they are a pay-monthly customer.
SMS entrants will receive an SMS text message confirming their entry. SMS entrants may opt out of receiving additional marketing messages at any time (please see section 8.2 of these terms and conditions).
2.5.2. Web entry: Web entrants are required to follow the instructions on the website as indicated in the interaction information. Internet service providers’ fees may apply when accessing the internet.
2.5.3. Postal entry: Postal entrants may enter the promotion by mailing their full name and a contact telephone number (including area code if providing a landline number) or other method of contact (as applicable), as well as other required information and/or material to the postal address as specified in the interaction information. Entries must be sent on a postcard or on or within an envelope. Entries received on anything other than a postcard or envelope will not be accepted. In the case of multiple entries received in a single envelope or postcard, only one entry will be entered into the promotion. Entries sent by post must be received at the relevant postal address specified for entries by the closing date and time for receipt of entries. Postal entries without correct and sufficient postage paid will be invalid and will not be considered. Personal and hand deliveries will not be accepted.
2.6. Entries must not be sent in through agents, third parties or on behalf of another person unless otherwise specified in the interaction information. Such entries are void. Bulk entries are void and cannot be accepted.
2.7. Any entries which are above the maximum number of entries for each method of entry as specified in the interaction information or which are incomplete, without all the required information, inaudible, incomprehensible, incorrectly submitted, lost, damaged in any way, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the interaction terms and conditions are invalid and will be discounted.
2.8. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any answers given by entrants, or the operation of any part of the competition or prize draw service, networks or systems, the decision of the Promoter shall be final.
- The Prize
3.1. The prize is as specified in the interaction information. Unless otherwise stated in the interaction information, each entrant is limited to winning one prize per competition or prize draw.
3.2. The prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and confirm eligibility. The prize is also subject to the terms and conditions of the prize provider, their agents, and where applicable to the terms of the venue and/or the manufacturer.
3.3. The winner (and where applicable, their companion(s)) is (are) required to comply with all instructions and requirements as may be specified by the Promoter or any authorised third party to receive and/or take up the prize, including but not limited to providing responses within specified time frames, adhering to the itinerary, completing any required forms and delivering any required documentation. The Promoter will not be liable to the winner or any other persons where they fail to comply with such instructions and such failure may result in forfeiture of the prize.
3.4. The winner (and where applicable, their companion(s)) may be required to provide their signature as proof of their agreement to relevant waivers, releases and/or consents when taking up the prize. Failure to sign any relevant documentation may result in forfeiture of the prize.
3.5. The prize excludes all other costs and arrangements not expressly included in the prize (as stated in the interaction information). Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades, activities and events not expressly included in the prize are payable solely by the winner (and where applicable their companion(s)). The Promoter will not be held liable where such charges and/or expenses are incurred, and no refund or reimbursement will be made. The Promoter will accept no responsibility where the winner is unable to pay in full any such charges and/or expenses.
3.6. For delivery of the prize, you may be required to be available at a specified time and place.
3.7. No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and the Promoter will be able to retain or dispose of the prize (or part of the prize) at its own discretion.
3.8. The Promoter may refuse to provide a prize in the event of non-entitlement under the interaction terms and conditions or an entrant’s breach of the interaction terms and conditions, fraud or dishonesty, including but not limited to the use of technology which enables an entrant to evade applicable charges when entering the promotion.
- Winner Selection
4.1. Where the winner is randomly selected, the draw for the winner will take place within one week of the closing date and time for all entries unless otherwise specified in the interaction information. Unless stated otherwise in the interaction information, the winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation (and, for competitions where entrants are required to answer a question, answering such question correctly). Where the winner is not randomly selected, the interaction information will detail the judging criteria on which the winning entry will be selected.
- Winner Contact
5.1. General contact: The winner will be contacted as soon as practicable on or after the draw date or judging date (as appropriate) as indicated in the interaction information. Reasonable efforts will be made to contact a winner on the phone number provided when entering the promotion or such other method of contact deemed appropriate by the Promoter in its sole discretion in the circumstances. Unless the prize is time critical or time sensitive, the Promoter will try to contact the winner over a 4 week period.
5.2. Time critical: Where the prize must be taken up within 1 month of the close date of the competition, the competition will be considered “time critical”. As a winner needs to be found before the time to take up the prize passes, the interaction information will indicate the date(s) when entrants must be contactable and the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) provided, calling three times in a three-hour daytime period or as indicated in the interaction information.
5.3. Time sensitive: Where the prize must be taken up by a date which is more than 1 month but less than 6 months after the close date of the competition, unless otherwise stated in the interaction information the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) they provided over a two week period or as indicated in the interaction information.
5.4. If the winner cannot be contacted or successful contact is not made within the time periods set out in clauses 5.1 to 5.3 above or as otherwise set out in the interaction information (as applicable) or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the interaction terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
5.5. Any entrant and/or winner must comply with any directions given to him or her by the Promoter, prize provider(s) and/or their agents and with all relevant laws, rules and regulations, restrictions, itinerary. Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.
- Manipulation of services
6.1 The Promoter is committed to operating interactive services, including without limitation competitions and prize draws fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors.
6.2 For this reason, the Promoter reserves the right to disqualify and/or discount entries if they have reasonable grounds to suspect, at their sole discretion, having regard to all the circumstances and information available at the relevant time, any of the following:
6.2.1 activity has occurred that is designed to excessively manipulate the outcome of the interactive service; or
6.2.2 entries have been made in breach of the interaction terms and conditions; or
6.2.3 there has been any activity which the Promoter considers is designed to unfairly influence the interactive service and/or provide an unfair advantage to the entrant including without limitation use of automated or semi-automated calling technology (such as auto-diallers) or other automated technology; or the making or disguising of multiple entries by an individual entrant using multiple different phone numbers (or other details on which limits on number of entries are based).
6.3 If we have reason to believe that an individual entrant to our competitions or prize draws has made 30 or more entries (or such other level as set out in the interaction information) using different phone numbers (or other details on which limits on number of entries are based) from any one entry platform then the Promoter will treat this as an attempt to unfairly influence the competition or prize draw and all entries submitted by that entrant will be discounted.
6.4 If we determine that an individual has attempted to unfairly influence or manipulate an interactive service then in addition to disqualification and/or discounting entries for that interactive service we may (in our sole discretion) ban that individual from future interactive services and disqualify and/or discount any future entries made in respect of our interactive services.
7 In relation to all competitions and prize draws promoted by the Promoter:
7.1 Nothing in the interaction terms and conditions restricts your statutory rights as a consumer. For more details on these statutory rights you should contact your local Trading Standards Office or Citizen’s Advice Bureau.
7.2 Nothing in the interaction terms and conditions shall exclude or limit the Promoter’s, Silverstone group’s liability for death or personal injury caused by their staff or suppliers’ negligence or for fraud or for any other liability which cannot be limited or excluded by law or regulation.
7.3 The Promoter cannot promise that the services relating to a competition or prize draw will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of any problem with any network or line, system, server, software, or for any technical malfunction or failure, maintenance or repair or for reasons reasonably beyond the control of the Promoter. Subject to 7.1 and 7.2, the Promoter does not accept responsibility where all or any part of the service relating to a competition or prize draw is discontinued, modified or changed in any way.
7.4 Subject to 7.1 and 7.2, the Promoter does not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant or participant howsoever arising from participating in a competition or prize draw or from accepting any prize whether due to any error, omission by the Promoter or its employees, agents or others or by any other cause.
7.5 Subject to 7.1 and 7.2, the Promoter is not responsible for any damage or loss caused to you (i) which is not reasonably foreseeable to you or the Promoter when you enter a competition or prize draw or (ii) is reasonably foreseeable to you and the Promoter on entry but is only indirectly related to you entering or participating in a competition or prize draw.
7.6 Subject to 7.1 and 7.2, the Promoter will not be liable to reimburse the cost or expenses incurred in making a competition or prize draw entry.
7.7 Subject to 7.1 and 7.2, the Promoter do not accept responsibility in the event that any entry is lost, delayed or not properly received, registered or recorded or for any incorrectly addressed or undelivered competition or prize draw entries or for any disruption, delay or misdirection of such entries.
7.8 Subject to 7.1 and 7.2, the Promoter reserves the right to amend any element of a competition or prize draw for reasons beyond its reasonable control, including but not limited to the unavailability of the competition or prize draw entry platform before the closing date, or for strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. The Promoter is not responsible for any loss or damage caused to you as a result of any of these occurrences.
7.9 You agree to reimburse the Promoter in respect of any damages suffered by the Promoter or any losses by the Promoter resulting from any claim made by a third party in each case in respect of any matter arising from your use of the services relating to the competition or prize draw in breach of the interaction terms and conditions or from your violation of any applicable law or regulation.
8.2 Generally, we will only send you marketing messages if you indicate that you consent (e.g. by “opting-in”) to receiving such messages. By choosing to interact with our services by SMS text message, you will be indicating that you consent to receiving marketing communications from us via SMS text message in respect of similar products and services. You can avoid receiving these communications by adding NO INFO at the end of your SMS text entry, vote, poll or other message.
8.3 The Promoter and/or the prize provider may send personal data of participants to an interactive service (and where applicable, companion(s) of a winner) to third parties outside the European Economic Area, for the purposes of administering the interactive service and by entering you agree to such transfer for these purposes.
8.4 By taking part in the competition or prize draw you agree to participate in publicity at the Promoter’s request if you are the winner of a competition or prize draw. You agree that the Promoter (or any third party nominated by the Promoter) may in its sole discretion use the winner’s (and if applicable their companion’s) name and image and their comments relating to the prize and their experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
8.5 If you are the winner of a competition or prize draw you agree that the Promoter may list your name and location on the winners’ page of the Promotor’s website(s) and the Promoter may publish or announce your name and location elsewhere as the Promoter determines in its sole discretion.
8.6 Please note that calls may be recorded to ensure that entries are captured, for staff training and/or quality control purposes.
9.1 Please note that by making an entry you are consenting to us starting the interactive service immediately and any rights you may have to withdraw from or cancel your purchase (including but not limited to under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) will be lost because the performance of our services is simultaneous or begins immediately once your purchase is completed.
9.2 You agree that you do not have any commercial relationship with the Promoter, and that you are not an agent of the Promoter.
9.3 The interaction terms and conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England unless the entrant to a competition or prize draw.
- Contact Details and Further Information
10.1 If you have a comment, query or complaint about any interactivity provided by the Promoter please email: firstname.lastname@example.org or call 0844 3750 740.
Queries will be addressed as soon as possible.
10.2 For a hard copy of these terms and conditions please contact Silverstone Customer Support as set out above or send a stamped addressed envelope to the Promoter’s address below.
10.3 The Promoter is: Silverstone Circuits Limited, Silverstone Circuit, Northamptonshire NN12 8TN